Privacy Policy

Last Updated: 16th July 2025

Last Updated: 16th July 2025

1. Information We Collect

a. Information You Provide

  • When you create an account, we collect your name, email address, phone number, and other necessary details.

  • If you contact us for support or provide feedback, we collect any information you submit.

b. Information We Collect Automatically

  • Usage Data: We collect information about how you use the App, such as order history, interactions, and preferences.

  • Device Information: We may collect data about your device, including model, operating system, and unique identifiers.

  • Analytics Data: We use analytics tools to understand app usage and improve user experience.

  • Crash Reports & Debugging Data: We collect technical information to identify and fix issues in the App.

c. Information from Third Parties

  • If you log in using third-party services (e.g., Google, Apple), we may receive your basic profile details from them.

  • We may also receive information from payment processors regarding transactions.

1. Information We Collect

a. Information You Provide

  • When you create an account, we collect your name, email address, phone number, and other necessary details.

  • If you contact us for support or provide feedback, we collect any information you submit.

b. Information We Collect Automatically

  • Usage Data: We collect information about how you use the App, such as order history, interactions, and preferences.

  • Device Information: We may collect data about your device, including model, operating system, and unique identifiers.

  • Analytics Data: We use analytics tools to understand app usage and improve user experience.

  • Crash Reports & Debugging Data: We collect technical information to identify and fix issues in the App.

c. Information from Third Parties

  • If you log in using third-party services (e.g., Google, Apple), we may receive your basic profile details from them.

  • We may also receive information from payment processors regarding transactions.

2. How We Use Your Information

We use your data for the following purposes:

  • To create and manage your user account.

  • To process and facilitate food orders.

  • To improve App functionality through analytics, debugging, and crash reports.

  • To personalize user experience based on preferences and interactions.

  • To respond to support requests and feedback.

  • To comply with legal and regulatory obligations.

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share it with:

  • Restaurants and Merchants to process your orders.

  • Service Providers that help with analytics, crash reporting, and payment processing.

  • Legal Authorities if required by law or to protect our rights and users.

4. Data Storage and Security

We take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your account information.

  • Opt out of marketing communications.

  • Request data deletion, subject to legal requirements.

To exercise your rights, contact us at support@otterlygood.com

6. Retention of Data

We retain your data for as long as necessary to provide services, comply with legal obligations, and improve the App. When no longer needed, we securely delete or anonymize it.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the App after updates means you accept the revised policy.

8. Contact Us

If you have any questions about this Privacy Policy, contact us at support@otterlygood.com